30-Day Return Policy - No Restocking Fee*
AbbeyFive.com® is to provide prompt and quality customer service. In addition to offering the best prices and free overnight shipping, all "In Stock" purchases are eligible for our 30-Day Return Policy. If you are not completely satisfied with a purchased item, you may return it within 30 days of shipment, (except for gift cards which are not refundable.) It's just one more way for us to thank you, and ensure you have a stellar shopping experience!
All domestic purchases received by us within the allotted return period on items showing as "In Stock" under $10,000 paid fully by Amazon Payments, PayPal, Visa, MasterCard, or Discover for the advertised price will receive a full refund minus shipping fees (calculated on www.fedex.com); or a full value, one-time exchange for a similarly priced item plus shipping fees. Items must be returned unworn, unaltered, in their original, unused condition, with the "not returnable if removed" tag intact, and in their original boxes and with all paperwork, parts, and accessories to insure any credit. A minimum 10% restocking fee will apply on all other returnable orders, a minimum of $50; or a full value, one-time exchange plus shipping fees. Please refer to the RMA form for such shipping costs. On exchanges the item will be reserved at the posted price for 5 days; afterward, the posted price and delivery time frame will apply. Please ship back your item promptly as it must be back in our possession within 30 days of our original shipment date. Please report any imperfections or discrepancies within 24 hours of receipt and have the watch returned to us within 7 calendar days of receipt. If our offer to rectify an imperfection or discrepancy is refused and a refund is requested, our standard return policy will apply. Any exchanges after the first one will incur a 10% restocking fee. Requesting a refund after performing an exchange will result in a 20% restocking fee (minimum $100). Installed watch links are not returnable. If we are not able to obtain an item that you would like to exchange for, the restocking fee will apply if a refund is requested. All refunds will be processed in the same manner as payment form except for bank wire transfers which will be refunded by ACH; partial refunds in this manner will incur a $25 processing fee. We are unable to refund payments that are over a year old or made by any form of gift card, and can only offer store credit. There will be an additional $20 fee for returning a sized watch, either for a refund or exchange. A replacement watch will not be shipped until the original watch is received. Returns will be processed within 3-5 business days of receipt of the returned watch. We do not have a price protection guarantee. If we lower a price after an order is placed, we reserve the right not to refund the difference between the purchase price and the current advertised price. Once an order is placed, our return policy takes full force. The restocking fee applies to all cancelled orders whether it has been shipped or not. All cancelled orders will incur a minimum cancellation fee of $25. All special orders cancelled within the original time frame advertised on our website at the time of purchase will incur a 10% cancellation fee (minimum $100) or deposit amount whichever is greater. Items priced over $10,000 will incur a 20% cancellation fee. All cancelled orders in which the item has been reserved for the customer will incur a 10% cancellation fee. Special Order items cannot be returned for refund or exchange (including but not limited to any watch which we do not have in stock at the time the order is placed). Any customized items, or items ordered with a modification request (e.g. a watch on a customized strap), are subject to a minimum restocking fee of 10%. Balance on special orders must be paid within 48 hours of watch arrival notice for the deposit to not be forfeited.
Items must be returned UNWORN, unaltered, in their original, unused condition, in their original boxes, and with all paperwork (this includes warranties), parts, and accessories to insure any credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; tags and protective stickers have not been removed; there are no signs of wear on the product or the case; and the product must not have been sized or altered in any way. Note that dings and scratches will happen even if a watch has only been worn for a few hours. We cannot accept a return of any item with any indication that it has been used if a full refund is expected (before restocking fees and/or shipping fees). Any used or altered timepiece will be refunded an amount equal to what we consider to be its current value with a minimum restocking fee of 20% (minimum $100).
All items being returned or exchanged must have an RMA number. Please request a Return Merchandise Authorization (RMA) number by phone prior to returning the item. Any item returned without an RMA number will not be accepted and sent back at the buyers' expense. RMA numbers expire 5 business days after being issued.
All returned items must be shipped to us via USPS REGISTERED MAIL along with a completed RMA form. Sender is responsible for fully insuring the package. We are NOT responsible for packages lost in transit, and therefore, require packages to be sent insured, so if a package is lost, your investment is protected. FedEx® and UPS® DO NOT insure watches or jewelry, thus we require any package being returned to be sent via USPS REGISTERED MAIL. Please insure all returned items for the full invoice amount and ship to:
Abbey Five
144 W Los Angeles Ave, #106-348
Moorpark, CA 93021
Any inbound packages or parcels which have clear evidence of damage or tampering, to the extent of which, at our sole discretion, it is deemed that the contents may be compromised and/or missing, will be refused.
* Please Note: Purchases made by any watch manufacturer, watch brand distributor or any person acting on behalf of any of these entities in any manner are NOT returnable for any reason. Neither are any wholesale or promotional purchases.
